Shipping policy
Last updated: 28 October 2026
At Morgan & Reid, we believe getting your new bedding should be simple and stress-free.
All UK orders are fulfilled locally from our warehouse in England, allowing us to offer reliable delivery, full tracking and no unexpected customs charges.
UK delivery options
We offer the following delivery options:
Free standard delivery
- Cost: FREE on all eligible UK orders
- Estimated delivery: 3 to 5 working days
- Fully tracked delivery
Express delivery
- Cost: £7.95
- Estimated delivery: 1 to 3 working days
- Fully tracked delivery
- Available on eligible orders at checkout
Express Delivery is subject to parcel size, weight and delivery location restrictions. If Express is unavailable for your order, it will not appear as an option at checkout.
Delivery timeframes are estimates from the date your order is placed and are not guaranteed.
Processing and dispatch
Orders are processed through our UK fulfilment warehouse Monday to Friday, excluding UK public holidays.
Orders placed on weekends or public holidays will normally begin processing on the next working day.
Once your order has been dispatched, we'll email you a tracking link so you can follow its journey.
During busy periods, delivery may take slightly longer than expected.
Tracking your delivery
All UK orders include tracking.
You'll receive a dispatch confirmation email containing your tracking information once your order leaves our warehouse.
If your order contains multiple products, it may occasionally arrive in separate parcels. Where available, tracking information will be provided for each parcel.
VAT and customs charges
Our UK orders are dispatched from stock held in the United Kingdom.
Prices include applicable UK VAT, and customers receiving UK domestic deliveries will not be required to pay additional import duties or customs charges upon delivery.
Delivery addresses
Please ensure your shipping address is correct before completing your purchase.
If you notice an error, contact hello@morganandreid.com as soon as possible with your order number.
We'll do our best to help, but address changes cannot be guaranteed once an order has entered the fulfilment process.
Delivery to certain remote locations may take longer, and available shipping services may vary by postcode.
Delayed, lost or damaged deliveries
If your order hasn't arrived within the estimated timeframe, please check the tracking information provided.
If you're still unable to locate your parcel, email hello@morganandreid.com with your order number.
We'll investigate with our delivery partners and help resolve the issue.
If your order is lost or arrives damaged, we'll arrange an appropriate resolution in accordance with your consumer rights.
International delivery
We currently deliver to addresses in the United Kingdom only.
Contact us
If you have any questions about your delivery, we're here to help.
Email: hello@morganandreid.com
Website: www.morganandreid.com
Company: Morgan & Reid Ltd