Returns & refunds policy
Last updated: 28 October 2026
At Morgan & Reid, we want you to feel confident choosing your new bedding.
If something isn't quite right, we're here to help. We offer 30-day returns on eligible purchases, with a simple online returns process and no restocking fees.
30-day returns
Changed your mind? You can request a return within 30 days of receiving your order.
For returns under our additional 30-day change-of-mind policy, products must be:
- Unused and unwashed
- In their original condition
- Returned with their original packaging and included accessories or tags, where applicable
These conditions apply to our voluntary returns policy and do not affect your statutory consumer rights.
How to return an item
We've made returning an item as straightforward as possible through our online Returns Portal.
Step 1: Start your return Here
Visit our Returns Portal and enter your order details.
Step 2: Select your products
Choose the items you'd like to return and provide the reason for your return.
Step 3: Arrange return shipping
Follow the instructions provided through the portal. Where available, you'll be able to obtain a return shipping label.
Step 4: Return your parcel
Pack your items securely and send them using the return instructions provided.
Step 5: Refund or exchange
Once your return has been received and reviewed, we'll arrange your approved refund or exchange.
If you need assistance at any stage, contact hello@morganandreid.com.
You may also notify us directly by email if you wish to exercise your statutory cancellation rights.
Return shipping costs
For change-of-mind returns, customers are responsible for the cost of returning their items.
Where return labels are provided through our Returns Portal, the applicable shipping cost will be displayed during the return process.
If a return-label cost is to be deducted from your refund, this will be disclosed before you proceed.
For faulty, damaged or incorrect items, Morgan & Reid will cover appropriate return shipping costs in accordance with your consumer rights.
We do not charge restocking fees.
Refunds
Approved refunds will be issued to your original payment method, unless you've expressly agreed to another arrangement.
For returns under our voluntary 30-day policy, refunds are normally processed within 14 days of receiving and inspecting the returned items.
For cancellations covered by your statutory rights, refunds will be processed within the applicable legal timeframe. Where permitted, we may wait until the returned goods have been received or you've provided evidence of sending them back.
Original standard delivery charges will be refunded where required by law. If you paid extra for Express Delivery, the additional Express charge is generally not refundable when only the standard delivery cost is legally required.
Please allow additional time for your bank or payment provider to make the refund visible in your account.
Exchanges
If you'd prefer a different size or colour, you can request an exchange through our Returns Portal where available.
Exchanges are subject to product availability.
If your preferred item is unavailable, our team can help arrange an alternative solution.
Faulty, damaged or incorrect items
We take care when preparing every order, but if something arrives faulty, damaged or incorrect, please contact us.
Email hello@morganandreid.com with your order number and details of the issue. Photographs may help us resolve it more quickly.
We'll review the situation and arrange an appropriate refund, repair or replacement under UK consumer law.
Your legal rights are not affected by our voluntary 30-day returns conditions.
Your UK cancellation rights
Under the Consumer Contracts Regulations, customers making most online purchases have the right to cancel their order without giving a reason.
You can normally cancel at any time from placing your order until 14 days after receiving your goods.
To exercise this right, you can notify us through our Returns Portal or email hello@morganandreid.com with a clear statement that you wish to cancel.
You then normally have a further 14 days to return the goods after notifying us.
You are entitled to handle products as reasonably necessary to establish their nature, characteristics and suitability. Where handling exceeds what is reasonably necessary and reduces their value, a deduction may be permitted by law.
Certain products may be exempt from cancellation rights, including qualifying sealed goods that are unsuitable for return for health or hygiene reasons once unsealed, where the relevant legal conditions apply.
These statutory cancellation rights are separate from our additional 30-day returns policy.
Items not eligible for change-of-mind returns
Under our voluntary 30-day policy, we cannot accept products that:
- Have been used or washed
- Have been damaged after delivery
- Are not in their original condition
- Do not meet the conditions of our additional returns policy
These conditions do not override statutory cancellation rights or your legal rights concerning faulty or misdescribed products.
Contact us
If you have any questions about returns, refunds or exchanges, please get in touch.
Email: hello@morganandreid.com
Website: www.morganandreid.com
Company: Morgan & Reid Ltd