Privacy Policy

Morgan & Reid Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, purchase our products, contact us or otherwise interact with our services.

Who We Are

Morgan & Reid Ltd is a company incorporated in the Republic of Cyprus.

For the purposes of applicable data protection legislation, Morgan & Reid Ltd is generally the data controller responsible for personal information collected through our online store.

Email: hello@morganandreid.com

Our registered business details are provided in our Contact Information and Legal Notice sections.

Information We Collect

Depending on how you use our services, we may collect:

• Your name and contact details

• Billing and delivery addresses

• Order details, purchase history and transaction records

• Payment-related information processed through our payment providers

• Customer service enquiries and communications

• Returns, refunds and exchange information

• Account details and preferences

• Device information, IP address, browser details and website activity

• Marketing preferences and communication records

• Information collected through cookies and similar technologies

We may also receive relevant information from providers involved in processing orders, delivering products, managing returns, operating our website or supporting our services.

We do not normally receive or store complete payment card details when payments are processed securely by third-party payment providers.

How We Use Your Information

We use personal information to:

• Process and fulfil orders

• Arrange delivery and provide tracking updates

• Manage returns, exchanges and refunds

• Provide customer support

• Process payments and maintain transaction records

• Detect and prevent fraud and unauthorised activity

• Maintain and improve our website and services

• Comply with legal, tax and accounting obligations

• Respond to enquiries and requests

• Send marketing communications where permitted

• Analyse website performance and customer interactions where legally permitted

Our Legal Bases for Processing

We process personal information where we have an appropriate legal basis, including:

Contractual necessity: To process purchases, arrange delivery, manage orders and provide services you request.

Legal obligations: To comply with applicable accounting, tax, consumer protection and regulatory requirements.

Legitimate interests: To operate and secure our business, provide customer support, prevent fraud and improve our services, where these interests are not overridden by your rights.

Consent: Where required, including for certain marketing communications and non-essential cookies or tracking technologies.

Where processing is based on consent, you may withdraw that consent at any time.

Marketing Communications

We may send information about products, offers and promotions where you have agreed to receive it or where otherwise permitted by applicable law.

You can opt out of marketing emails using the unsubscribe instructions included in those communications or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary order confirmations, delivery updates or other service-related communications.

Sharing Your Information

We may share information with trusted service providers where necessary to operate our business.

These may include:

• E-commerce and website hosting providers

• Payment processors and fraud prevention services

• Warehousing, fulfilment and delivery partners

• Returns and customer service providers

• Email and communications platforms

• Analytics and advertising providers

• IT, security and professional advisers

• Government authorities and regulators where legally required

We share information only where there is an appropriate legal basis and take reasonable steps to ensure that service providers handle personal information securely and in accordance with applicable requirements.

Some third parties may act as independent data controllers under their own privacy policies.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate essential website functions, maintain shopping baskets, support security, understand website performance and, where permitted, support marketing and advertising.

Some cookies are necessary for the website to function correctly.

Where required by law, we seek consent before using non-essential cookies and similar tracking technologies.

You can manage your preferences through the privacy or cookie controls made available on our website, where applicable, and through your browser settings.

Disabling certain technologies may affect some website features.

International Data Transfers

Because we operate internationally and use third-party technology and service providers, personal information may be processed or stored outside the country in which you reside.

Where personal information is transferred internationally, we take steps to ensure appropriate safeguards are used where required by applicable data protection legislation.

These safeguards may include recognised adequacy arrangements, approved contractual protections or other lawful transfer mechanisms.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, complying with legal obligations, maintaining business records and resolving disputes.

Retention periods vary depending on the type of information and the applicable legal requirements.

Where information is no longer required, we take appropriate steps to delete, anonymise or securely dispose of it.

Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no online system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Access personal information we hold about you

• Correct inaccurate information

• Request deletion of certain information

• Restrict or object to certain processing

• Request transfer of your information where applicable

• Withdraw consent where processing relies on consent

• Object to certain direct marketing activities

• Lodge a complaint with a relevant data protection authority

To exercise your rights, contact hello@morganandreid.com.

We may need to verify your identity before processing a request.

You may also contact the relevant data protection authority, including the UK Information Commissioner's Office or the Cyprus Commissioner for Personal Data Protection, where applicable.

Children's Privacy

Our products and services are intended for general consumers and are not directed specifically at children.

We do not knowingly seek to collect personal information from children in circumstances where parental or guardian authorisation is legally required.

If you believe a child has provided information inappropriately, please contact us.

Third-Party Services

Our website may use third-party applications and services that operate under their own privacy practices.

We encourage customers to review the privacy information made available by those providers where relevant.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, legal obligations or data processing practices.

The current version will be made available on our website.

Where required by law, we will provide additional notice or obtain consent before making material changes to how personal information is used.

Contact Us

For privacy questions, requests or concerns:

Morgan & Reid Ltd
Email: hello@morganandreid.com

Our registered business details are provided in our Contact Information and Legal Notice sections.